Yscrubs Garment Care, Claims, Compensation, Cancellation and Refund Policy

Last updated: August 17, 2026

Effective date: August 17, 2026

Service provider and legal operator: Yagnesh Surender Yadav, trading as YScrubs

Google Play publisher: Vineet Sen, publishing the app on behalf of YScrubs

Contact: yscrubs.in@gmail.com | +91 97282 16293

This Policy forms part of the Yscrubs Terms and Conditions. Mandatory rights under applicable law continue to apply.

1. Before handing over items

Customers should:

• empty all pockets and remove cash, jewellery, documents, electronics, keys, pens, medicines, cosmetics, and detachable valuables;
• identify stains and any chemical, home remedy, glue, oil, paint, dye, or treatment already applied;
• point out loose seams, holes, weak fabric, broken zips, loose buttons, beads, sequins, hooks, padding, pasting, prints, coatings, embroidery, and prior repairs;
• separately identify luxury, designer, antique, sentimental, delicate, hand-painted, leather, suede, silk, wool, embellished, colour-bleeding, or unusually high-value items; and
• select a service consistent with the manufacturer's care label or ask support before ordering.

We may decline an item, recommend another process, return it untreated, or seek approval for a higher-risk treatment.

2. Cleaning limitations and risks

YScrubs will use reasonable care, but does not guarantee complete stain, odour, yellowing, colour, whitening, crease, or wear removal. Cleaning may reveal hidden wear or defects.

A claim may be declined to the extent the issue resulted from:

• ordinary wear and tear, age, sun damage, perspiration, oxidation, weak seams, moth/insect damage, or a pre-existing condition;
• shrinkage, colour bleeding, fading, dye transfer, stretching, print/adhesive failure, or loss of finish caused by an inherent or manufacturing defect;
• an incorrect, incomplete, missing, or unreadable care label;
• previous cleaning, repair, alteration, home treatment, or chemicals not disclosed before service;
• fragile or ornamental parts such as buttons, zips, hooks, beads, sequins, buckles, padding, pasting, coatings, or detachable accessories, unless damage was directly caused by our failure to use reasonable care;
• the customer's selection of a process that conflicts with disclosed care instructions; or
• valuables or objects left in pockets or attached to an item.

These exclusions apply only to the extent permitted by law and do not excuse a proven failure by YScrubs to use reasonable care.

3. Reporting a missing or damaged item

1. Check items promptly after delivery.
2. Report visible damage, an incorrect item count, or a missing item within 48 hours after delivery or, if later, within two working days through Contact Support or yscrubs.in@gmail.com. This period allows prompt evidence review; it does not remove a right that applicable law gives for a longer period.
3. Include:

• registered name, mobile number, and email;
• order number;
• service date and affected item description;
• clear photographs or video of the item and damage, if available;
• pickup/delivery count or receipt; and
• proof of purchase, age, original condition, or value where available.

1. Keep the item unwashed, unused, unrepaired, and available for reasonable inspection. Repairing, re-cleaning, wearing, or disposing of it before inspection may make causation difficult to verify.
2. We will assign or communicate a complaint reference and may inspect the item, pickup and delivery records, care label, photographs, staff notes, and processing history.

4. Assessment and remedies

We assess whether damage or loss more likely resulted from our handling, an inherent item risk, a pre-existing condition, the selected service, or another cause. Relevant factors may include the item's age, prior condition, material, care label, disclosed risks, extent of damage, photographs, processing records, and whether a safe repair or re-treatment is reasonably available. A claim will not be rejected merely because the customer does not have the original purchase invoice; other available evidence will be considered.

Where reasonable and safe, we may first offer one of the following at no additional service charge:

• re-cleaning or stain re-treatment;
• re-ironing or finishing; or
• repair through an appropriate repair service.

If our handling directly causes a new stain on a garment, shoe, or other accepted item, we will offer one safe re-cleaning or spot-treatment attempt on a later mutually agreed visit without charging for that remedial service. This complimentary attempt applies only to the affected item. We may use another safe remedy instead where re-cleaning could damage the item or is reasonably unlikely to remove the stain.

If the item is confirmed lost or irreparably damaged as a direct result of YScrubs failing to use reasonable care, maximum contractual compensation is determined from the affected item's service charge:

• Service charge below ₹40: up to 10X that affected item's service charge.
• Service charge of ₹40 or more: up to 5X that affected item's service charge.

Examples:

• A ₹20 Iron Only service has a maximum contractual compensation of ₹200.
• A ₹39 Bath Towel service has a maximum contractual compensation of ₹390.
• A ₹49 service has a maximum contractual compensation of ₹245.
• A ₹249 service has a maximum contractual compensation of ₹1,245.

• It does not use the total order value, delivery charge, tax, garment purchase price, replacement cost, or sentimental value.
• For a plan-covered item with a zero line charge, the reference non-plan service price displayed when that order was placed will be used.
• Discounts are allocated reasonably to the affected item when calculating the service charge actually paid.
• Compensation may be returned through the original payment route or another mutually agreed method. We will not force wallet-only compensation where applicable law requires another remedy.
• Payment is subject to verification and is not an admission of liability beyond the resolved claim.
• Any refund, repair, re-treatment, replacement contribution, or compensation already accepted for the same affected item and incident may be taken into account to prevent duplicate recovery. The proposed resolution, payment method, and expected processing period will be communicated before the claim is closed.

The applicable 10X/5X limit does not apply where the limit is prohibited by law. It does not restrict remedies that cannot be waived, including remedies for fraud, wilful misconduct, gross negligence where applicable, or a proven deficiency in service for which mandatory law provides another remedy.

5. Unclaimed personal objects and incorrect deliveries

If an object is found in a pocket, we will make a reasonable effort to record and return it. YScrubs is not a custodian of pocket contents and cannot guarantee discovery or return of cash, jewellery, documents, electronics, or other valuables that should have been removed before pickup. Illegal, hazardous, sharp, or contaminated objects may be handled or reported as required for safety or law.

If a customer receives an extra item or another customer's item, the customer must notify Yscrubs promptly, keep it reasonably safe, avoid using, altering, selling, retaining, or disposing of it, and cooperate with a reasonable no-cost return or exchange. If a customer's processed items remain undelivered, we will make reasonable contact attempts and follow the storage, re-delivery, notice, and recovery terms in Section 4 of the Terms and Conditions.

6. Order cancellation

• Before pickup/service commencement: The current app allows free cancellation while the order is in the rider-on-the-way stage.
• After pickup or processing begins: Cancellation may be unavailable because work has started. Contact Support if exceptional circumstances apply.
• Cancellation by YScrubs: If we cancel an accepted prepaid order for a reason not caused by the customer, we will refund the amount collected for the cancelled Services and restore eligible plan benefits.
• Cash on delivery: No cash refund is due if no money was collected. Eligible plan credits used with that order are restored as shown in the app.

The current flow does not charge a cancellation fee. Any future fee must be displayed before confirmation and comply with applicable law.

7. Refund method and timing

• Yscrubs Wallet: Eligible order amounts are credited back to the wallet after cancellation.
• Plan benefits: Eligible pickup and item credits are restored after a qualifying pre-pickup cancellation.
• UPI, card, or net banking: After approval and gateway processing, refunds normally reach the original payment source within approximately 5–7 working days. Bank or network delays may extend this period.
• Cash on delivery: A refund is due only for cash actually collected and later found refundable.
• Temporary test charge: A refund generally cannot exceed the amount actually collected, even if the displayed order value was higher, except where applicable law provides otherwise.

If the expected time has passed, contact support with the order number, Yscrubs refund reference, gateway refund ID, and bank reference/RRN if shown. Never share a UPI PIN, card PIN, CVV, banking password, or OTP.

8. Honest complaints and claim fraud

A customer may raise a complaint honestly and in good faith without penalty merely because the claim is ultimately not established. We may reject or pause a claim supported by knowingly false statements, fabricated or altered evidence, an item not included in the order, a duplicate recovery request, deliberate damage, payment fraud, or material misrepresentation. We may request reasonable identity, order, payment, and item verification. Genuine claims will not be denied merely because the customer lacks an original purchase invoice; other available evidence will be considered.

Where there is reasonable evidence that a person knowingly fabricated a claim, intentionally damaged an item to obtain compensation, submitted altered evidence, or attempted fraud, YScrubs may preserve relevant records, suspend the claim or account, recover losses where legally permitted, report suspected unlawful conduct to the appropriate authority, and pursue remedies available under applicable law. This provision is not intended to discourage or retaliate against a genuine consumer complaint.

9. Complaints and escalation

Submit a complaint through the in-app Contact Support option or:

Grievance Officer: Yagnesh Surender Yadav

Designation: Grievance Officer, YScrubs

Email: yscrubs.in@gmail.com

Mobile: +91 97282 16293

Postal address: Mamaria Ahir, Rewari, Haryana 123101, India

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month. A customer may use any consumer commission, regulator, court, or other remedy available under applicable law if the matter is not resolved.

10. Policy changes

We may update this Policy prospectively. A change will not retroactively reduce a claim, refund, or compensation right that arose under an order already accepted. Material changes will be notified where required, and the latest version will show its effective date.