YScrubs

Yscrubs Terms and Conditions

Last updated: August 17, 2026

Effective date: August 17, 2026

App: Yscrubs (`com.yscrubs.app`)

Brand: YScrubs

Service provider and legal operator: Yagnesh Surender Yadav, trading as YScrubs

Google Play publisher: Vineet Sen, publishing the app on behalf of YScrubs

Principal business/correspondence address: Mamaria Ahir, Rewari, Haryana 123101, India

Website: https://yscrubs.in

Customer care: yscrubs.in@gmail.com | +91 97282 16293

These Terms and Conditions ("Terms") govern access to and use of the Yscrubs mobile application, website, telephone-order service, laundry pickup, washing, ironing, dry-cleaning, shoe cleaning, delivery, plans, wallet, payments, refunds, and related support services (collectively, the "Services").

YScrubs is a brand and service operated by Yagnesh Surender Yadav, trading as YScrubs ("Yscrubs", "we", "us", or "our"). Vineet Sen publishes the Android app on Google Play on behalf of YScrubs. The service contract for orders placed through the app or another official channel is with the service provider and legal operator identified above. By creating an account or placing an order after being given access to these Terms, you agree to them. Our Privacy Policy and Garment Care, Claims, Compensation, Cancellation and Refund Policy form part of these Terms.

Nothing in these Terms excludes or restricts a right or remedy that cannot lawfully be excluded, including rights available under applicable Indian consumer-protection law.

1. Eligibility and accounts

  1. You must be at least 18 years old and legally capable of entering into a contract to create an account or place an order. A parent or legal guardian must place any order intended for a person under 18.
  2. You must provide accurate and current information, including your name, email address, mobile number, pickup address, and delivery instructions.
  3. You are responsible for keeping your password and verification codes confidential and for activity carried out through your account, except where unauthorized activity results from our failure to use reasonable security measures.
  4. Notify us promptly if you suspect unauthorized access. We may request reasonable verification before changing sensitive account information.
  5. You may not misuse the Services, impersonate another person, place fraudulent orders, interfere with the app, intentionally damage property, harass, threaten, or abuse staff or service partners, or use the Services for an unlawful purpose.

2. Service availability and order acceptance

  1. Services are available only in the service areas and operating hours shown in the app or confirmed by support.
  2. An order request is subject to service-area coverage, capacity, item eligibility, payment authorization, pickup availability, and our acceptance. A displayed service or price is not a guarantee that every garment or item is suitable for that process.
  3. We may reasonably refuse or cancel an item or order that is unsafe, unlawful, heavily contaminated, pest-infested, biohazardous, wet, contains sharp objects, is unsuitable for the selected process, has an unreadable or contradictory care label, or presents an unreasonable risk to people, equipment, or other customers' items.
  4. If we cancel an accepted prepaid order for a reason not caused by you, we will refund the amount charged for the cancelled Services and restore applicable plan benefits, subject to payment-provider processing time.
  5. Orders placed by phone, WhatsApp, SMS, or an administrator are also governed by these Terms. You must review the order summary and complete any required payment or confirmation before the order becomes final.
  6. Orders, order changes, and payments must be made through the Yscrubs app, website, published support details, telephone-order service, or another channel expressly authorized by Yscrubs. Pickup and delivery partners are not authorized to accept private, off-platform orders or alternative payments unless Yscrubs expressly confirms otherwise. An arrangement made independently with a partner and not recorded or confirmed by Yscrubs is not a Yscrubs order. This does not exclude any responsibility that applicable law places on us for a person acting within their actual authority.
  7. A phone- or administrator-assisted order may be recorded in the customer's order history where the feature is supported. The official order confirmation, receipt, or support record will be used to identify its scope.
  8. We may use vetted laundry facilities, cleaning specialists, logistics providers, payment processors, communications providers, and other authorized service partners to fulfil an order. Yscrubs remains responsible for investigating a complaint and meeting its consumer-facing obligations to the extent required by these Terms and applicable law.

3. Prices, minimums, delivery charges, and taxes

  1. The current price, item quantity, delivery charge, discount, plan benefit, and total payable are displayed before you confirm an order. Prices may change prospectively, but a price change will not alter an already accepted order unless you expressly agree to a revised scope.
  2. Unless a plan applies, the current minimum item subtotal is ₹60. An order consisting only of Iron Only service requires at least four items. If Iron Only is combined with another eligible service, the ordinary cart minimum shown at checkout applies.
  3. Unless a plan applies, the current delivery charge is 30% of the item subtotal when that subtotal is below ₹150; delivery is free at an item subtotal of ₹150 or more. The actual delivery charge will be displayed before confirmation. Any future change will apply prospectively and be disclosed before an order is placed.
  4. Taxes, if applicable, will be disclosed on the order summary or invoice. You must not be charged a hidden fee that was not disclosed before confirmation.
  5. Obvious typographical or system errors may be corrected before acceptance. If an error is discovered after payment, we will give you the choice of accepting the corrected order or receiving an appropriate refund.
  6. A coupon, referral benefit, promotion, or promotional credit may have separately disclosed eligibility, validity, redemption, and usage conditions. Promotions cannot be combined unless expressly stated. We may refuse or reverse a promotional benefit affected by fraud, misuse, duplication, or an obvious technical error after giving a reasonable explanation, without affecting the amount actually paid or a mandatory consumer remedy.

4. Pickup, counting, and delivery

  1. You must provide safe and reasonable access at the pickup and delivery location, have the items ready at the agreed pickup time, arrange for you or an authorized person to receive delivery, and remain reachable on the registered mobile number.
  2. Pickup and delivery times are good-faith estimates, not guaranteed deadlines. Traffic, weather, power or equipment failure, fabric-treatment requirements, payment verification, safety events, government restrictions, or other circumstances beyond reasonable control may cause delay. We will provide an update when reasonably practicable.
  3. Item quantities should be checked at handover and delivery. Notify us promptly if the pickup receipt or in-app count appears incorrect.
  4. We may package items together where hygienically and operationally appropriate. Packaging style may differ without affecting the promised service.
  5. If delivery cannot be completed because the address is incorrect, access is unavailable, or the customer is repeatedly unreachable, we may reschedule delivery and charge only a reasonable, previously disclosed re-delivery or storage cost where permitted by law.
  6. If processed items remain undelivered or unclaimed, we will make reasonable contact attempts and keep them for a reasonable period. After at least two working days from a documented delivery attempt or notice, a reasonable storage or re-delivery charge may apply only if disclosed before it is incurred. We will not treat an item as abandoned, sell it, or dispose of it merely because two working days have passed; any later disposal or transfer must follow applicable law and reasonable prior notice.
  7. If you receive an extra item or another customer's item, notify Yscrubs promptly, keep it reasonably safe, do not use, alter, sell, retain, or dispose of it, and cooperate with a reasonable no-cost return or exchange. If we learn that your item was delivered to another customer, we will make reasonable recovery efforts and apply the missing-item claim process where appropriate.

5. Your garment and item responsibilities

Before handover, you must:

Do not include an item that cannot safely undergo the selected process. If important information is not disclosed, our ability to prevent or assess damage may be reduced.

6. Cleaning results and inherent risks

  1. We will use reasonable care and a process appropriate to the selected service and available care information. However, complete stain removal, whitening, colour restoration, odour removal, crease removal, or restoration to an "as new" condition is not guaranteed.
  2. Cleaning, ironing, drying, stain treatment, and normal handling can reveal or worsen hidden weaknesses, previous damage, weak seams, fabric wear, defective dye, colour bleeding, shrinkage, stretching, loss of finish, print or adhesive failure, brittle elastic, oxidized stains, or damage to buttons, zips, beads, sequins, padding, pasting, coatings, and ornaments.
  3. We are not responsible for deterioration caused solely by an item's inherent defect, ordinary wear and tear, age, an inaccurate or missing care label, a manufacturer's defect, prior treatment, colourfastness failure, undisclosed condition, or the customer's selection of an unsuitable service, except to the extent our failure to use reasonable care also caused or materially increased the loss.
  4. We may recommend a different process, return an item untreated, or request your approval before attempting a higher-risk treatment. Declining a recommended process may limit the result achievable.

7. Garment loss or damage claims and the tiered compensation remedy

The detailed claim process is in the Garment Care, Claims, Compensation, Cancellation and Refund Policy. In summary:

  1. Visible damage or a missing item should be reported within 48 hours after delivery or, if later, within two working days, together with the order number, affected item description, photographs where possible, and available proof of condition or value. This notice period helps us investigate; it does not remove a mandatory legal right where a longer period applies.
  2. Keep the affected item unwashed, unused, unrepaired, and available for reasonable inspection until the claim is assessed.
  3. If our handling directly causes a new stain on a garment, shoe, or other accepted item, we will offer one safe re-cleaning or spot-treatment attempt on a later mutually agreed visit without charging for that remedial service. If re-cleaning is unsafe, is reasonably unlikely to help, or the item remains irreparably damaged after the attempt, the verified compensation rules below apply.
  4. If our investigation confirms that an item was lost or irreparably damaged as a direct result of our failure to use reasonable care, the maximum contractual compensation for that affected item is calculated from its service charge:
  1. Delivery charges, taxes, unrelated items, and the garment or shoe purchase price are not used in this calculation. For a plan-covered item, the reference non-plan service price shown in the app when the order was placed will be used. Any order-level discount will be allocated reasonably when identifying the affected item's service charge.
  2. The applicable 10X or 5X amount is a maximum contractual remedy, not an automatic payment. It applies only to the affected item after the claim and cause are verified. It is not a multiple of the garment's or shoe's purchase or replacement price.
  3. This limitation applies only to the fullest extent permitted by law. It does not exclude liability that cannot lawfully be limited, including liability arising from fraud, wilful misconduct, gross negligence where such limitation is prohibited, or any mandatory consumer remedy.
  4. When assessing causation and an appropriate remedy, we may reasonably consider the item's age, prior condition, material, care label, selected service, disclosed risks, extent of damage, available evidence, and any safe repair or re-treatment already provided. These factors will not be used to deny a claim merely because an original purchase invoice is unavailable or to remove a mandatory right.
  5. Any refund, repair, re-treatment, replacement contribution, or compensation already accepted for the same affected item and incident may be taken into account to prevent duplicate recovery. We will clearly identify the proposed resolution, payment method, and expected processing period before closing a claim.

8. Cancellation and refunds

  1. The app currently permits free cancellation while the order remains at the pre-pickup/rider-on-the-way stage. Once pickup or processing has begun, cancellation may no longer be available because the Service has commenced.
  2. A cash-on-delivery order cancelled before payment does not require a monetary refund. Any eligible plan credits used for that order will be restored as shown in the app.
  3. An eligible Yscrubs Wallet refund is credited to the wallet after cancellation. An eligible online-payment refund is returned through the payment provider and normally takes approximately 5–7 working days after it is approved and processed; the customer's bank may take additional time.
  4. Eligible plan pickup and item credits are restored as shown in the app when a qualifying order is cancelled before pickup.
  5. We do not impose a cancellation fee under the current flow. If cancellation charges are introduced later, they will be clearly disclosed in advance and will comply with applicable law, including rules concerning equivalent treatment when Yscrubs cancels.
  6. Refunds are subject to payment verification, fraud checks, the actual amount charged, and applicable payment-network rules. A ₹1 or other temporary test charge, if clearly disclosed and actually charged, is refundable only up to the amount actually collected, except where law requires otherwise.
  7. Nothing in this section limits a refund or other remedy required for a proven deficiency in service, an unauthorized payment, or another right under applicable law.
  8. A request to add, remove, or change an item, service, address, or time slot must be made through an official channel. We will try to accommodate it, but a change may be unavailable after pickup, processing, rider assignment, or payment authorization. Any accepted price or refund adjustment will be shown or confirmed to you.

9. Plans, credits, and Yscrubs Wallet

  1. Plan price, duration, number of pickups, item credits, eligible services, and expiry are displayed before purchase. Current plans activate for 30 days and cover eligible regular items up to the displayed limits.
  2. Additional services, quantities above plan limits, and other excluded charges are payable separately.
  3. Unless expressly stated otherwise, unused plan benefits expire at the end of the displayed validity period and cannot be transferred. This does not affect credits restored after an eligible cancellation or any mandatory legal remedy.
  4. An activated plan is generally non-refundable after benefits have been used. Requests made before use, duplicate charges, technical activation failures, and cases required by law will be reviewed fairly.
  5. Yscrubs Wallet credits are usable only for eligible Yscrubs Services, are non-transferable, and are not redeemable for cash except where required by law or expressly stated. Promotional credits may have separate disclosed expiry or usage conditions.
  6. We may correct a wallet or plan balance affected by an obvious duplicate, reversal, fraud, or technical error after providing a reasonable explanation.

10. Payments

  1. Available payment options may include UPI, card, net banking, Yscrubs Wallet, plan benefits, and cash on delivery. Online checkout is processed by Razorpay or another disclosed payment provider.
  2. An online order is treated as paid only after successful gateway verification. A pending, failed, reversed, or unauthorized payment does not create an entitlement to Services.
  3. Cash-on-delivery orders remain unpaid until cash collection is confirmed. You must pay the amount shown in the order before or at delivery as instructed.
  4. You are responsible for providing lawful payment authorization. Do not share a card PIN, CVV, UPI PIN, banking password, or OTP with Yscrubs staff.
  5. Chargebacks or payment disputes should be raised honestly. We may provide the order and payment records necessary to investigate a dispute.

11. Ratings, feedback, and communications

  1. Feedback must reflect your genuine experience and must not be unlawful, threatening, harassing, defamatory, misleading, or infringe another person's rights.
  2. We may contact you through in-app notifications, push notifications, phone, email, SMS, or WhatsApp for account verification, pickup, delivery, payment, refund, safety, and support purposes.
  3. Transactional communications are part of providing the Service. Optional permissions or non-essential communications can be disabled through the available settings, subject to the Privacy Policy.

12. Account suspension and termination

We may restrict or suspend an account when reasonably necessary to protect customers, personnel, payments, property, or the Services; investigate fraud or abuse; respond to a legal requirement; or address a material breach of these Terms. Where appropriate, we will explain the reason and allow a reasonable opportunity to respond. Suspension does not remove refund, delivery, data, or consumer obligations already accrued.

You may stop using the Services and request account deletion as described in the Privacy Policy. Account deletion does not automatically cancel an active order, erase records that must legally be retained, or extinguish an unpaid amount or unresolved claim.

13. Intellectual property and acceptable use

The Yscrubs name, app design, text, graphics, software, and related materials are owned by or licensed to the legal operator. You receive a limited, personal, revocable, non-transferable right to use the app for its intended purpose. You may not copy, reverse engineer, scrape, resell, interfere with, or commercially exploit the Services except as permitted by law.

The app, website, payment gateway, notifications, or order history may occasionally be unavailable because of maintenance, an update, a device or network issue, a third-party outage, or a technical fault. We will use reasonable efforts to restore affected functions, but cannot promise uninterrupted or error-free availability. Contact Support if a technical issue prevents an urgent order action.

14. Disclaimers and limitation of liability

  1. We provide the Services with reasonable skill and care. Except for promises expressly stated in these Terms and rights that cannot be excluded, the Services are provided on an "as available" basis.
  2. To the fullest extent permitted by law, Yscrubs is not liable for indirect or consequential loss that was not reasonably foreseeable when the order was placed, such as loss of opportunity, business, profit, or sentimental value.
  3. Garment and item loss or damage is governed by the verified claim and tiered 10X/5X remedy in Section 7, subject always to mandatory law.
  4. We are not responsible for delay or failure caused by events beyond reasonable control, but we will still provide refunds, credits, return of items, or other remedies where applicable law or fairness requires them.
  5. Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence where applicable, or any other liability or consumer remedy that cannot lawfully be excluded or limited.

15. Privacy

Our Privacy Policy explains how personal data is collected, used, shared, retained, secured, and deleted. Privacy consent and permission requests will be obtained separately where required. The Privacy Policy is available at https://api.yscrubs.in/privacy-policy.

16. Grievance redressal

Customer-service or consumer complaints may be submitted using the in-app Contact Support option or the details below. We aim to acknowledge a consumer complaint within 48 hours and resolve it within one month, subject to the complexity of the issue and applicable law.

Grievance Officer: Yagnesh Surender Yadav

Designation: Grievance Officer, YScrubs

Email: yscrubs.in@gmail.com

Mobile: +91 97282 16293

Postal address: Mamaria Ahir, Rewari, Haryana 123101, India

Please provide the registered email/mobile number, order number, issue description, and supporting evidence. We will never require your UPI PIN, card PIN, CVV, banking password, or payment OTP.

17. Governing law and disputes

These Terms are governed by the laws of India. Please first contact the Grievance Officer so we have an opportunity to resolve the issue. If it is not resolved, either party may use any court, consumer commission, regulator, mediation process, or other forum having jurisdiction under applicable law. Nothing in these Terms prevents a consumer from using a statutory consumer-dispute mechanism.

18. Changes to these Terms

We may update these Terms to reflect changes in the Services, prices, law, safety practices, or business operations. Updated Terms will show a new “Last updated” date and will be published at the same URL. Material changes will be notified in the app or through another appropriate channel where required.

Changes apply prospectively from their stated effective date. They do not retroactively remove a refund, compensation, privacy, payment, or other right that accrued under an order already accepted. If a material change requires renewed consent, we will request it before applying that change.

19. General provisions

If any provision is held invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue. A delay in enforcing a provision is not a waiver. These Terms, the Privacy Policy, the applicable order summary, and the Garment Care, Claims, Compensation, Cancellation and Refund Policy form the agreement for the relevant Service.